Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

At PayApp Audit AI by Cuvo Technology, customer satisfaction is our highest priority. We want general contractors, subcontractors, and construction accountants to feel completely confident in our mathematical verification engine.

If our software fails to accurately process your AIA G702 / G703 document due to a software error, or if you are unsatisfied with the audit results within 14 days of your purchase, you are entitled to a full refund.

2. Single Passes and Audit Bundles

For Single Passes ($2.99) and 5-Audit Packs ($11.99): If a technical error prevents your document from being analyzed, or if the extracted schedule of values is incomplete, contact our support team and we will either credit your account with replacement audit passes or issue a full refund to your original payment method.

3. Subscription Cancellations (Pro Monthly & Annual)

You may cancel your monthly or annual Pro subscription at any time with zero penalty or cancellation fees:

• Upon cancellation, you will retain full unlimited audit access until the conclusion of your current paid billing period.
• Your credit card will not be charged again after the current period ends.
• You can manage or cancel your subscription directly through the Paddle Customer Portal link provided in your email receipt, or by emailing our support desk.

4. How to Request a Refund

To request a refund, please contact either:

5. Processing Timeline

Once approved, refunds are processed immediately by Paddle and typically reflect on your bank or credit card statement within 3 to 5 business days, depending on your financial institution.